Your sales and support force are humans at the end of the day. They can only focus on the highlighted issues, but that does not mean catering the normal customers is of no significance. To run a successful business, human resource force should posses the ability to keep the track of every major happening, occurring around the business they are operating or the things in which they are taking part. It is a tough task and requires many human and capital resources.
Vtiger7 allows a cost effective yet easy to use solution to this complication. The feature of smart alerts of Vtiger7 provides your human force (sales reps and support team) real time notification of every major happening in which they are involved.
The different ways in which you can use Vtiger7 efficiently are as follow:

Get notifications about an idle record which you have to follow

Timely follow-ups are a key feature of successful businesses. Vtiger7 smart alert helps you to manage timely follow-ups, which results good relationships between you and your customers. It aids in gaining the attention of an idle customer. It will let the buyers definitely prefer you on your competitors while doing business. This functionality alerts you when the status of a customer is turned into idle.

Whenever the records are altered you will be notified

Different people are working on a single record of a customer. Whenever the changes are made in the record of a person by more than one person, it is necessary that the other people working on the record also be alerted about the fact that the changes are made. Here comes the Vtiger7’s latest hallmark, the record update notifications. It notifies whenever alterations are made or modifications are incorporated in the records.

Direct mentions can also be used for notifications

In business, the sales reps are involved in both internal and external communication for better decision making. Vtiger7’s direct mention functionality facilitates internal communication and cooperation. It can be used to make concerned person or team notified directly by mentioning them in a comment.